FAQs
FAQ
Your questions, our answers! Here you will find an overview of the most frequently asked questions. And if the information is not there, you can of course contact us via email or telephone.
Questions & answers about the castle hotel and bookings
When is check-out? Can I bring my dog? Where can I park? We answer these questions and much more for you here.
answer to
Questions about the castle hotel
Castel Pergine opens from spring to autumn. The 2024 season runs from March 28th to the end of October and we look forward to welcoming you to the 3 seasons of the castle in Pergine:
In spring, nature awakens and gives us lots of colorful flowers. The sun caresses the skin and gives life energy during a walk by the lake or on your first hikes... a holiday full of nature and culture!
Summer offers many experiences and relaxation. The blue and green tones form strong contrasts and make you want to spend your free time outdoors. Mountain and cycling tours, water sports, excursions and many events… you are spoiled for choice!
Autumn with its yellow and red tones colors the forests and the wild vine on the facade of the castle wing. It's the time to discover local products and visit the wineries during the harvest... pure indulgence!
There are several family rooms in the Castello where parents can stay with their children, for example in the tower suites. A stay at the castle hotel is an adventure for the whole family! If you have any questions, please contact info@castelpergine.it.
At Castel Pergine we love dogs and offer the opportunity to stay in the modern rooms and towers (these all have wooden floors, the historic rooms have carpeted floors). Dogs are welcome for breakfast and dinner. Many activities can be done with dogs in the area, such as visiting Arte Sella, the art museum in nature, as well as many walks and hikes. There is also a Bau (Wau) beach for dogs at Lake Caldonazzo in San Cristoforo. Here you can swim with your four-legged friends.
Hotel-restaurant in the Palazzo Baronale:
The restaurant is open in the evenings. Places are limited: send an email to info@castelpergine.it or a WhatsApp message to +14.00 39 327 by 9506933 p.m. at the latest. You will then be notified if places are available.
Café Bistro Ca'Stalla:
Open from April 20th to September 30th from 10.00 a.m. to 17.00 p.m. (closed Tuesday). Open on Wednesday evenings with a fixed vegetarian menu. Reservations at info@castelpergine.it.
Bar & wine cellar:
The bar and wine cellar are open to hotel guests from 16 p.m. until evening.
Our natural well-being is the beautiful indoor garden where you can relax, read a book or enjoy a good glass of wine. Our rooms are all detox, without TV and WiFi for peaceful rest, togetherness and quiet moments.
Free WiFi is available in the knight's hall.
Castel Pergine is the ideal location for a dream wedding or birthday party. Reserve the entire castle hotel for a weekend to celebrate your wedding or birthday with relatives and friends! Please write to info@castelpergine.it.
Yes, Castel Pergine can be booked exclusively, please write to info@castelpergine.it.
There is a private parking space within the castle walls (entrance 2,10m wide). Additional parking spaces are available outside the castle walls: at the last bend before the entrance tower, 1 minute walk, in parking lot P2 just 3 minutes from the entrance tower.
There are no e-charging stations in Castel Pergine. Here You will find an overview of the charging stations in Trentino. And: With the Trentino Guest Card you receive a voucher worth €9 for your load. More information at: https://travel.evway.net/en/trentino-card/.
Please contact Cristina +39 335 6065152 or by email at info@castelpergine.it.
Castel Pergine is a listed building and no elevator may be built into the house. The modern double rooms are on the ground floor with direct access to the inner garden.
The Café Bistro Ca'Stalla in the 2nd building to the left after the entrance tower is barrier-free and offers wheelchair-accessible sanitary facilities.
answer to
Questions about booking
Check-in 16.30:19.00 p.m. to 8.30:11.00 p.m. – Check-out XNUMX:XNUMX a.m. to XNUMX:XNUMX a.m.
Please contact Cristina +335 6065152 if you wish to arrive later or leave earlier.
The reception is on the ground floor near the garden gate (not on the 1st floor of the mansion). Please call +39 335 6065152 upon arrival, Cristina will reach you as soon as possible!
Please send your reservation request via the online booking system on our website. As a thank you for your booking, you will receive a 5% online discount.
The conditions will be announced in the reservation confirmation.
Regarding the Christmas offer/early booking offer: 10-15% discount depending on the period and length of stay. Payment for the stay by the announced date. Free cancellation up to 10 days before arrival, after this date the following cancellation costs apply: from the 9th to the 2nd. Day before arrival 30%, from the day before arrival 100%.
Families with children benefit from our children's prices. You will receive the following discounts:
- 0-2 years Breakfast 100% – HB 90% (1 children’s plate)
- 3-6 years Breakfast 50% – HB 48% (1 children’s plate)
- 7-11 years Breakfast 35% – HB 32% (up to 2 dishes from the daily menu)
- 12-14 years Breakfast 30% – HB 25% (up to 3 dishes from the daily menu)
And as a thank you for booking online via our website, you will receive a 5% discount!
There are supplements for double rooms for single use upon request info@castelpergine.it or for children (bookable online).
We would be happy to let you know your preferred room number(s), which will be assigned according to your booking combination. You can specify any special requests in the booking form and we will contact you.
The services are always an integral part of the offer and are included.
These services are automatically included with your booking: an excellent breakfast, a welcome drink on your arrival and the Trentino Guest Card. Of course, if you have any questions regarding your booking and your stay, we will be happy to provide you with personal contact.
We recommend that you pack several small suitcases or bags to make it easier for you to move from the parking lot to the rooms and/or in the towers with multiple flights of stairs.
There is no dress code. You can dress however you like. We only recommend that men wear long trousers for dinner.
Please write to info@castelpergine.it, we would be happy to return the favor with a good aperitif during your stay!
Le vostre domande, le nostre risposte.
Your questions, our answers.
It is worth it
Book directly and benefit!
Online booking benefits
Feel like a queen or king for once! When you book via our website, you receive our online booking benefits. From us, for you!
Treat yourself to a royal break. With our offers it's even easier. We have put together wonderful packages for active people, romantics and vacationers who want to stay longer than a week. Take a look at it!
ALL IN ONE
OFFERS
ALL IN ONE
OFFERS
Treat yourself to a royal break. With our offers it's even easier. We have put together wonderful packages for active people, romantics and vacationers who want to stay longer than a week. Take a look at it!
